One Company Two Totally Different Experiences

I had two bottles of body spray that would not spray, one was a Bath and Body Works and the other a Victoria Secret. I emailed the company about them and was told I could take them to the stores and exchange them but it would have to be a body spray for a body spray, no big deal. So I went yesterday, what an experience that was. First I went to Victoria Secret. I picked up a body spray and took it to the counter, told the lady I had the one that wouldn’t spray, she asked for my receipt. I ordered it online so I didn’t have my receipt, so she tried looking it up by my card, still no luck. So then they asked if I had the email so I could put the order number in. Well good thing I never delete my emails, I found it but then they were still questioning me if I bought it on line when you could clearly read on the email that scent was purchased on that order. Well I finally get it exchanged and head out the door and onto Bath and Body Works. I walk into Bath and Body find my spray I want, wait in line get up to the register pull out my spray that isn’t working and tell her it won’t spray, she tells me I can just take the new one and apologized for it not working, and out the door I went. At no time did they apologize at Victoria Secret. It amazes me that two stores owned by the same company could have so totally different experiences. Well Bath and Body Works won the customer service award hands down in this case.

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